How can we help you?

My shower is not getting hot,what can I do?

My shower is not getting hot, what can I do?

Please check the following:

  • Filters; they may need cleaning*
  • Thermostatic cartridge; it may need maintaining or re-calibrating*
  • Hot water supply and pressure; it may be isolated or blocked further down the pipework
  • Cold water pressure; it may not be balanced**

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

*Please watch the relevant ‘How to’ video for a detailed explanation of how to care for your VADO shower valve.

have more questions?

My shower is either really hotor cold and I cannot blend thewater,what is wrong?

My shower is either really hot or cold and I cannot blend the water, what is wrong?

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

have more questions?

Water still drips out of my tap
for a short while after being
turned off, is this normal?

Water still drips out of my tap for a short while after being turned off, is this normal?

Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.

have more questions?

Why is there very poor water
flow from my tap or shower?

Why is there very poor water flow from my tap or shower?

Please check the following:

  • Is your water pressure equal to or higher than the minimum operating pressure of the tap or shower?
  • If there are filters, flow regulators or aerators fitted to your tap or shower then please ensure they are rinsed clean of any debris

have more questions?

How do I know if a products is
suitable for my water pressure?

How do I know if a products is suitable for my water pressure?

The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of this website and in our catalogues. Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar. Please check your water pressure from both hot and cold feeds prior to choosing your product.

have more questions?

Will my thermostatic valve
allow me to have a cold
shower?

Will my thermostatic valve allow me to have a cold shower?

This is dependent on the thermostatic shower valve model. Generally, there should be a good temperature range from 20oC to 48oC

have more questions?

Why will the diverter button
on my shower mixer not stay
out on its own?

Why will the diverter button on my shower mixer not stay out on its own?

To lock out the diverter, pull the diverter knob out and twist clockwise. If this does not work then check there is sufficient water pressure to the shower mixer.

have more questions?

How long is my VADO product
guaranteed for?

How long is my VADO product guaranteed for?

The relevant guarantee periods for guarantee registered products are*:

  • 12 year on chrome finished products, except digital products
  • 6 years on all digital products
  • 3 years on all other VADO products and spares
  • 3 years extendable to 5 years by registering online at www.stuart-turner.co.uk for all Stuart Turner Monsoon pumps
  • 1 year extendable to 2 years by registering online at www.stuart-turner.co.uk for all Stuart Turner Showermate pumps
  • 1 year extendable to 2 years by registering online at www.stuart-turner.co.uk for all Stuart Turner Showermate Eco pumps
  • 2 years for Stuart Turner macerators and lifting stations

*Please see the guarantee terms and conditions on the guarantee registration page of this website. Please also note that all guarantee periods referred to are subject to the guarantee being registered with VADO.

have more questions?

How long is my VADO product
guaranteed for?

How long is my VADO product guaranteed for?

All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour needed to complete the product repair.

This standard guarantee may be extended by registering your product to give up to a 12 year guarantee period. Once registered:

VADO chromed brassware and stainless steel products have a 12 year guarantee (2 years parts and labour plus 10 years parts only).

VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour)

VADO digital and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).

All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only)

VADO electric showers have a 2 years parts and labour guarantee.

For more information including terms and conditions, please visit our guarantee page.

have more questions?

My shower valve is pulsing?

My shower valve is pulsing?

Please check the following:

  • Check the non-return valves as they may need cleaning?*
  • Is the water pressure from both hot and cold water supplies properly balanced?**

*Contact the VADO Aftersales department who will explain how to check and clean the non-return valves

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

have more questions?

Where can I find technical
drawings / specification /
fitting instructions for my
product?

Where can I find technical drawings / specification / fitting instructions for my product?

Please visit the product section of the this website, the range required and then the individual product page. You should find all of the information you require on this page of the website.

have more questions?

My temperature handle is
getting stiff and I am unable to
blend the water from my
thermostatic valve?

My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated.

Please watch the relevant ‘How to’ video for a detailed explanation of how to maintain and re-calibrate your VADO thermostatic shower valve.

have more questions?

My tap is dripping,
what can I do?

My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.

Please watch the relevant ‘How to’ video for a detailed explanation of how to remove and clean the cartridge in your tap.

have more questions?

Do I have to maintain my
shower valve and how?

Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area. Maintenance needs to include filter cleaning and de-scaling. re-calibrate

Please watch the relevant ‘How to’ video for a detailed explanation of how to care for your VADO shower valve.

have more questions?

How do I clean the filters?

How do I clean the filters?

Please watch the relevant ‘How to’ video for a detailed explanation of how to remove, clean and replace the filters on your VADO shower valve

have more questions?

My shower is not getting hot, what can I do?

  • Filters; they may need cleaning*
  • Thermostatic cartridge; it may need maintaining or re-calibrating*
  • Hot water supply and pressure; it may be isolated or blocked further down the pipework
  • Cold water pressure; it may not be balanced**

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

*Please watch the relevant ‘How to’ video for a detailed explanation of how to care for your VADO shower valve.

have more questions?

My shower is either really hot or cold and I cannot blend the water, what is wrong?

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

have more questions?

Water still drips out of my tap for a short while after being turned off, is this normal?

Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.

have more questions?

Why is there very poor water flow from my tap or shower?

Please check the following:

  • Is your water pressure equal to or higher than the minimum operating pressure of the tap or shower?
  • If there are filters, flow regulators or aerators fitted to your tap or shower then please ensure they are rinsed clean of any debris

have more questions?

How do I know if a products is suitable for my water pressure?

The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of this website and in our catalogues. Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar. Please check your water pressure from both hot and cold feeds prior to choosing your product.

have more questions?

Will my thermostatic valve allow me to have a cold shower?

This is dependent on the thermostatic shower valve model. Generally, there should be a good temperature range from 20oC to 48oC

have more questions?

Why will the diverter button on my shower mixer not stay out on its own?

To lock out the diverter, pull the diverter knob out and twist clockwise. If this does not work then check there is sufficient water pressure to the shower mixer.

have more questions?

My shower valve is pulsing?

Please check the following:

  • Check the non-return valves as they may need cleaning?*
  • Is the water pressure from both hot and cold water supplies properly balanced?**

*Contact the VADO Aftersales department who will explain how to check and clean the non-return valves

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

have more questions?

Where can I find technical drawings / specification / fitting instructions for my product?

Please visit the product section of the this website, the range required and then the individual product page. You should find all of the information you require on this page of the website.

have more questions?

My temperature handle is getting stiff and I am unable to blend the water from my thermostatic valve?

Your Thermostatic Cartridge needs to be maintained and re-calibrated.

Please watch the relevant ‘HOW TO VIDEO’ for a detailed explanation of how to maintain and re-calibrate your VADO thermostatic shower valve.

have more questions?

My tap is dripping, what can I do?

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.

Please watch the relevant ‘How to’ video for a detailed explanation of how to remove and clean the cartridge in your tap.

have more questions?

Do I have to maintain my shower valve and how?

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area. Maintenance needs to include filter cleaning and de-scaling. re-calibrate

Please watch the relevant ‘How to’ video for a detailed explanation of how to care for your VADO shower valve.

have more questions?

How do I clean the filters?

Please watch the relevant ‘How to’ video for a detailed explanation of how to remove, clean and replace the filters on your VADO shower valve

have more questions?

Tab Title 1

Cras at tincidunt eros

Praesent ultricies, libero in sagittis egestas, risus mi pretium augue, non consequat neque elit ac odio. In tempor est tellus, non mattis mauris faucibus vitae. Cras at tincidunt eros. Nulla facilisi. Praesent et urna velit. Donec eget posuere ligula, ut mattis lorem. Nam ut augue eget metus laoreet feugiat.Aliquam molestie euismod vestibulum. Nullam dapibus augue id lorem auctor facilisis.

Tab Title 2

Donec eget posuere ligula

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque dignissim eget risus at pharetra. Suspendisse blandit turpis velit, ut pharetra ipsum tincidunt a. Praesent ultricies, libero in sagittis egestas, risus mi pretium augue, non consequat neque elit ac odio. In tempor est tellus, non mattis mauris faucibus vitae. Cras at tincidunt eros. Nulla facilisi. Aliquam molestie euismod vestibulum. Nullam dapibus augue id lorem auctor facilisis. Praesent et urna velit. Donec eget posuere ligula, ut mattis lorem. Nam ut augue eget metus laoreet feugiat. Donec eu metus euismod, euismod metus at, vestibulum ante. Aliquam tempor ultrices tortor, at pulvinar velit faucibus in. Maecenas viverra nulla a volutpat pulvinar. Phasellus semper mi quis porta scelerisque. Proin gravida velit tellus, sempernon mattis mauris faucibus vitae. Cras at tincidunt eros. Nulla facilisi. Aliquam molestie euismod vestibulum. Nullam dapibus augue id lorem auctor facilisis. Praesent et urna velit. Donec eget posuere ligula, ut mattis lorem. Nam ut augue eget metus laoreet feugiat. Donec eu metus euismod, euismod metus at, vestibulum ante.

Tab Title 3
  • Suspendisse blandit
  • Duis vestibulum quis
  • Maecenas pretium lobortis
  • Donec mollis
Angaga Island Resort, Maldives
Bathroom, Great Kneighton, UK
Beech House, UK
Bristol Marriott Royal, UK
Cornwall Hotel and Spa, UK
El Hotel Pacha, Ibiza
Four Seasons Hotel, Hong Kong
Freemans Bay, New Zealand
Hotel Pullman London, UK
JW Marriott Hotel, Azerbaijan
JW Marriott Hotel, Dubai
Loft Bathroom, Notting Hill, UK
Mirdif Mall, Dubai
Montevetro Building, Ireland
Oast House, Kent, UK
One Angel Square, UK
One Commercial Street, UK
Premier Inn, Abu Dhabi Airport
Princess Tower, Dubai
Puro Hotel, Poland
Raffles Hotel, Dubai
St. Paul's Hospital, Hong Kong
The Shard, UK
Two Fifty One, UK
Ubora Towers, Dubai
Woolley Hall, UK
World Trade Centre, Abu Dhabi

vertical tabs

Tab Title 1

Cras at tincidunt eros

Praesent ultricies, libero in sagittis egestas, risus mi pretium augue, non consequat neque elit ac odio. In tempor est tellus, non mattis mauris faucibus vitae. Cras at tincidunt eros. Nulla facilisi. Praesent et urna velit. Donec eget posuere ligula, ut mattis lorem. Nam ut augue eget metus laoreet feugiat.Aliquam molestie euismod vestibulum. Nullam dapibus augue id lorem auctor facilisis.

Tab Title 2

Donec eget posuere ligula

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque dignissim eget risus at pharetra. Suspendisse blandit turpis velit, ut pharetra ipsum tincidunt a. Praesent ultricies, libero in sagittis egestas, risus mi pretium augue, non consequat neque elit ac odio. In tempor est tellus, non mattis mauris faucibus vitae. Cras at tincidunt eros. Nulla facilisi. Aliquam molestie euismod vestibulum. Nullam dapibus augue id lorem auctor facilisis. Praesent et urna velit. Donec eget posuere ligula, ut mattis lorem. Nam ut augue eget metus laoreet feugiat. Donec eu metus euismod, euismod metus at, vestibulum ante. Aliquam tempor ultrices tortor, at pulvinar velit faucibus in. Maecenas viverra nulla a volutpat pulvinar. Phasellus semper mi quis porta scelerisque. Proin gravida velit tellus, sempernon mattis mauris faucibus vitae. Cras at tincidunt eros. Nulla facilisi. Aliquam molestie euismod vestibulum. Nullam dapibus augue id lorem auctor facilisis. Praesent et urna velit. Donec eget posuere ligula, ut mattis lorem. Nam ut augue eget metus laoreet feugiat. Donec eu metus euismod, euismod metus at, vestibulum ante.

Tab Title 3
  • Suspendisse blandit
  • Duis vestibulum quis
  • Maecenas pretium lobortis
  • Donec mollis
Tab 1

Aliquam varius massa vel ante rhoncus eget semper tortor tincidunt. Nunc eu fermentum sem. Etiam semper enim sem, ut gravida tortor nisi consectetur iaculis accumsan. Aliquam varius massa vel ante rhoncus eget.

  • Suspendisse blandit
  • Duis vestibulum quis
  • Maecenas lobortis
  • Donec mollis
Tab 1

Aliquam varius massa vel ante rhoncus eget semper tortor tincidunt. Nunc eu fermentum sem. Etiam semper enim sem, ut gravida tortor nisi consectetur iaculis accumsan. Aliquam varius massa vel ante rhoncus eget.

  • Suspendisse blandit
  • Duis vestibulum quis
  • Maecenas pretium lobortis
  • Donec mollis
Tab 2

Aliquam varius massa vel ante rhoncus eget semper tortor tincidunt. Nunc eu fermentum sem. Etiam semper enim sem, ut gravida tortor nisi consectetur iaculis accumsan.

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