Please check the following:

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

It is likely the hot and cold supplies into the shower valve are fitted the wrong way round. Hot should be on the left and cold on the right.

Residual water can drain out by capillary action when the tap is turned off and should only last a few seconds, although sometimes this can occur a little while after shut-off, as the temperature of the tap cools to ambient. This is completely normal.

The minimum operating pressure for every VADO tap and shower is indicated on the individual product pages of this website and in our catalogues. Low pressure (LP) is 0.1 to 0.9 bar, medium pressure (MP) is 1.0 to 1.9 bar and high pressure (HP) is plus 2.0 bar. Please check your water pressure from both hot and cold feeds prior to choosing your product.

This is dependent on the thermostatic shower valve model. Generally, there should be a good temperature range from 20^oC to 48^oC

To lock out the diverter, pull the diverter knob out and twist clockwise. If this does not work then check there is sufficient water pressure to the shower mixer.

The relevant guarantee periods for guarantee registered products are*:

*Please see the guarantee terms and conditions on the guarantee registration page of this website. Please also note that all guarantee periods referred to are subject to the guarantee being registered with VADO.

All VADO products come with a 2 year guarantee as standard. Within this guarantee period VADO will provide replacement parts and any labour needed to complete the product repair.

This standard guarantee may be extended by registering your product to give up to a 12 year guarantee period. Once registered:

VADO chromed brassware and stainless steel products have a 12 year guarantee (2 years parts and labour plus 10 years parts only).

VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee (parts and labour)

VADO digital and i-tech products have a 5 year guarantee (2 year parts and labour plus 3 years parts only).

All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only)

VADO electric showers have a 2 years parts and labour guarantee.

For more information including terms and conditions, please visit our guarantee page.

Please check the following:

*Contact the VADO Aftersales department who will explain how to check and clean the non-return valves

**If the cold water pressure is too high you will need to either fit a pump on the hot supply or a pressure reducing valve on the cold water supply. If you are doing the latter, please ensure the total pressure does not fall below the recommended minimum operating pressure for your product.

Please visit the product section of the this website, the range required and then the individual product page. You should find all of the information you require on this page of the website.

Your Thermostatic Cartridge needs to be maintained and re-calibrated.

Please watch the relevant ‘How to’ video for a detailed explanation of how to maintain and re-calibrate your VADO thermostatic shower valve.

Remove the cartridge from the tap and rinse under a warm tap to flush out debris.

Please watch the relevant ‘How to’ video for a detailed explanation of how to remove and clean the cartridge in your tap.

Maintenance every 6 to 12 months is recommended depending on the hardness of the water in your area. Maintenance needs to include filter cleaning and de-scaling. re-calibrate

Please watch the relevant ‘How to’ video for a detailed explanation of how to care for your VADO shower valve.

Please watch the relevant ‘How to’ video for a detailed explanation of how to remove, clean and replace the filters on your VADO shower valve